Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how BohoCasino ("we", "us", "our"), operating through bohocasino.digital, collects, uses, stores, and protects the personal information of visitors and registered players. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account, make a deposit, or contact our support team, we may collect the following information:

• Full name and date of birth
• Email address and phone number
• Residential address
• Government-issued identification documents (for identity verification)
• Payment method details (processed through secure third-party payment providers)
• Any communications you send to our support team

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Device identifiers and screen resolution
• Referring URL and exit pages

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance, remember your preferences, and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To create and manage your player account
• To process deposits and withdrawals securely
• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• To provide customer support and respond to enquiries
• To send account notifications, bonus offers, and promotional communications (where you have opted in)
• To detect and prevent fraud, cheating, and other prohibited activities
• To comply with legal and regulatory obligations
• To improve our website, games, and services through analytics

3. Legal Basis for Processing (GDPR)

For users located in the European Economic Area, we process personal data on the following legal bases:

• Contract performance: Processing necessary to deliver the services you have requested
• Legal obligation: Processing required to comply with applicable laws and regulations
• Legitimate interests: Processing for fraud prevention, security, and service improvement
• Consent: Processing for marketing communications where you have given explicit consent

4. Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your information with trusted third parties in the following circumstances:

• Payment processors: To facilitate secure deposit and withdrawal transactions
• Identity verification providers: To complete KYC checks as required by our licence
• Analytics providers: To understand how our website is used (data is anonymised where possible)
• Regulatory authorities: When required to do so by law or our gaming licence conditions
• Legal advisors and fraud prevention agencies: When necessary to protect our rights or investigate suspected illegal activity

5. Data Retention

We retain personal data for as long as your account is active and for a minimum period of five years after account closure, as required by our gaming licence and applicable anti-money laundering regulations. Data used solely for marketing purposes is deleted when you withdraw consent.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Restriction: Request that we restrict processing of your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Withdraw previously given consent for marketing communications at any time

To exercise any of these rights, contact us using the details provided in the Contact section below.

7. Security

We implement technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include 256-bit SSL encryption for all data transmission, secure server infrastructure, access controls limiting staff access to personal data, and regular security assessments.

8. International Transfers

Your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities.

9. Children

Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that a minor has provided personal information, we will delete it immediately and close any associated account.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern, contact us at:

Email: [email protected]
Domain: bohocasino.digital

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The date at the top of this page indicates when the policy was last updated. We recommend reviewing this policy periodically.