Privacy Policy
Last Updated: January 2025
This Privacy Policy explains how Boho Casino ("we", "us", "our") collects, uses, stores, and protects personal information provided by users of bohocasino.digital. By using this site, you agree to the practices described in this policy.
1. Information We Collect
We collect information in several ways when you interact with our site:
- Registration details including name, email address, date of birth, and country of residence
- Account activity data including login times, game history, and transaction records
- Payment information including card details and e-wallet identifiers (processed via encrypted third-party payment processors)
- Identity verification documents submitted during the KYC process
- Device information and IP address collected automatically via cookies and server logs
- Communications with our support team via live chat or email
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- To create and manage your player account
- To process deposits, withdrawals, and bonus claims
- To verify your identity and comply with anti-money laundering requirements
- To provide customer support and resolve disputes
- To send promotional communications where you have opted in
- To detect and prevent fraud, cheating, and other prohibited activities
- To comply with applicable laws and licensing conditions
3. Cookies
We use cookies on this site to maintain session state, track user preferences, and collect analytics data. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but doing so may affect the functionality of the site.
Third-party analytics tools such as Google Analytics may also place cookies on your device. These collect anonymised usage data to help us understand how players interact with the site.
4. Data Sharing
We do not sell your personal data to third parties. We share data only in the following circumstances:
- With payment processors to facilitate transactions
- With identity verification services during the KYC process
- With regulatory or law enforcement authorities when required by law
- With fraud prevention and security services
- With our game software providers, limited to the minimum data needed for game operation
5. Data Retention
We retain account data for a minimum of 5 years after account closure to meet regulatory requirements. Transaction records are kept for 7 years. You may request deletion of data beyond these minimum requirements by contacting our support team, subject to any ongoing legal obligations.
6. Your Rights
As a player, you have the right to:
- Request a copy of all personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of data where no legal obligation requires us to retain it
- Withdraw consent to marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact our support team via live chat or email.
7. Security
All data transmitted between your browser and our servers is encrypted using SSL technology. Payment card data is handled by PCI-DSS compliant payment processors and is never stored on our own infrastructure. Account passwords are stored using one-way hashing algorithms.
8. Responsible Gambling and Data
Information you provide when setting deposit limits, self-exclusion periods, or responsible gambling preferences is used to enforce those protections and is treated with the highest level of confidentiality. This data is not used for marketing purposes under any circumstances.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are made, the Last Updated date at the top of this page will reflect the revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.
10. Contact
If you have questions about this Privacy Policy or how your data is handled, contact us through the live chat on the site or via our support email. We aim to respond to all privacy enquiries within 5 business days.